WARRANTY DETAILS:
(From installation date or manufacture date if no proof of installation date is available).

Contact us with any questions about how we can help you with your water heating requirements or if you require clarification on any of the details below.

Workmanship and Valves supplied by us: 
2 years. (Full labour and materials)

Hot Water Cylinders: (Domestic Use Only)

Rheem Low Pressure Copper H.W.C.
Parts 1 yr. Labour 1 yr. Tank 5 yrs.

Rheem Low Pressure Vitreous Enamel/Steel H.W.C. 
– Models 148——
Parts 1 yr. Labour 5 yr. Tank 10 yrs.

Rheem Mains Pressure Vitreous Enamel/Steel H.W.C. 
– Models 312—– or 322—–.
Parts 1 yr. Labour 5 yrs. Tank 10yrs.

Rinnai Mains Pressure Indoor/outdoor Vitreous Enamel/Steel H.W.C. 
– Model ME—488E30:
Parts 1 yr. Labour 5yrs. Tank 7yrs.

Therman (Dux) Indoor/outdoor Vitreous Enamel H.W.C. 
– Models – —THMD130
Parts 1 yr. Labour 1 yr. Tank 10yrs.

Rheem Mains Pressure Optima Indoor/outdoor H.W.C 
– Model 913—–.
Parts 3 yr. Labour 5yrs. Tank 12yrs

Rinnai Hydra Heat Integrated Heat Pump Water Heater
– Model RHPN361A—E20:
Parts 5 yr. Labour 1yrs. Tank 7yrs

Rheem Ambipower Heat Pump Water Heater
– Model A551E—RS:
Parts 1 yr. Labour 3yrs. Tank 7yrs

Rheem Stellar External Gas H.W.C
– Model 850—N0Z
Parts 1yr. Labour 5 yrs. Tank 10yrs.

Instant Gas Water Heaters: (Domestic Use Only)

Rinnai A16-26 or EF26:
Parts 3 yrs. Labour 3 yrs. Heat Exchanger 10 yrs.

Rheem Integrity 16-26l:
Parts 3yrs. Labour 3yrs. Heat Exchanger 10yrs.

Glossary

Parts: 
Parts are any electrical parts, valves or heat pump parts that are provided with the water heater from the manufacturer.
Labour: 
If the unit is faulty inside of this time and needs replacement the manufacturer will cover the replacement cost of the tank. (See the manufactures specific details about this in the links below).
Tank or Heat exchanger: 
The new tank (H.W.C) or heat exchanger part is provided only, the labour cost of replacing and any parts that maybe required to replace it is on the consumer.

Photovoltaic Solar Water Heating System

440watt Jinko Solar Panels 
– 25yrs. (Backed By Ideal Electrical)

GreenHeat PTC dual AC and DC Stainless steel element 
– 2 years

GreenHeat TSE Smart Controller
– 2 years

GreenHeat ECO MPPT Controller 
– 2 years

Damage disclaimer:

We are not liable for Damage to building or furnishings due to leakage under the following circumstances:

– Any damage caused by leakage from pipes or fittings outside the Consumer Guarantees Act.
– Any damage caused by leakage from pipes or fittings that have been tampered with/moved after installation. (Accidently or not).
– Any damage caused by leakage from a hot water Cylinder that is not covered by the cylinder manufacturer or by insurance companies. See note below.

Most cylinder manufacturers have clauses in the installation instructions if a tray is not installed internally, they will not cover any damage even inside the cylinder warranty period. This is why we recommend a tray installation on replacement H.W.C’s where ever possible. When upgrading/moving or adding a HWC a drain tray must be installed to meet the building code requirements.

Rheem Warranty (url for link https://rheem.co.nz/support/manual-and-warranties/)
Rinnai Warranty (url for link https://rinnai.co.nz/after-sales/warranty)

Thermann Warranty (url for link https://www.thermann.com.au/thermann-cms/files/Thermann-Electric-and-Gas-Storage-Owners-Guide.pdf)